Return Eligibility
We're happy to accept returns of unworn items in their original condition (unwashed, tags attached) within 45 days of your order's ship date.
Gift cards, underwear (tops and bottoms) without original packaging, and items marked as Final Sale cannot be returned or exchanged.
First-Try Underwear Policy
Our First-Try Policy is designed to provide a comfortable and risk-free experience. Please review the following terms carefully:
Eligibility
Only one product per style is eligible for a first-try experience
Hygiene Guidelines
Customers must wear undergarments or protective liners to ensure hygiene and safety while trying on the product.
Return and Exchange Conditions
- Items eligible for return or exchange must:
- Be unwashed and undamaged.
- Include all original packaging and labels.
- Returns for Products showing signs of use, wear, or washing will not be acceptable.
Return Policy Details
Please note: Shipping costs are nonrefundable upon return of your order to us.
We accept mail-in returns through the shipping carrier of your choice. Return shipping labels are not provided by Mix Selection. You are responsible for payment to the carrier of your choice. Please initiate a return in Orders & Returns for instructions and mail-in address.
You may be able to apply to your local customs authority for a tax refund on any returned products. Please get in touch with your customs authority for more information.
Questions for us?
If you have any questions about these policies, please contact us.